Privacy Policy

1 Introduction and Applicability

5999 app ("we", "our", "platform") treats the privacy of its users with the utmost importance. This privacy policy explains what information is collected when you use our website, mobile application, or any of our services, how it is stored and used, and under what circumstances it may be shared with third parties.

This policy applies to all registered and unregistered users residing in Bangladesh who visit the 5999 app website or use its services. By accessing our platform, you are considered to have accepted the terms of this policy. Further legal provisions related to this privacy policy are set out in our Terms and Conditions.

While this policy is also available in English, the Bengali version shall be considered the authoritative document for users in Bangladesh. In the event of any conflict, the Bengali version shall take precedence.

2 Information We Collect

5999 app collects two types of information — personally identifiable information and non-personal technical information. A detailed description of each category is provided below.

2.1 Personally Identifiable Information

During account registration, verification, and financial transactions, we may collect the following information:

• Full name and date of birth (for age verification — the platform is for users aged 21+ only)
• Mobile number and email address
• National ID number or passport number (where applicable)
• Required payment information related to bKash, Nagad, Rocket, or bank accounts
• Any information provided by the user when contacting customer support

2.2 Non-Personal Technical Information

To improve user experience and ensure security, we automatically collect certain technical information:

• IP address and device identification information
• Browser type, operating system, and device model
• Time of site access, pages visited, and session duration
• Click data, scroll depth, and feature usage patterns
• Referral source (how you arrived at the site)

3 How Information Is Collected

5999 app collects information through several methods. Each method is described below:

3.1 Direct Collection

When you create an account, make a deposit or withdrawal, contact customer support, or fill out any form, you provide information to us directly. This information is given voluntarily and is necessary for the provision of services.

3.2 Automatic Collection

When you visit our platform, certain information is collected automatically through cookies, local storage, session tokens, and similar tracking technologies. This process is fully transparent and we have provided further details in the Cookie Policy section.

3.3 Collection from Third Parties

In some cases, we may receive relevant information through payment gateways (such as bKash, Nagad, Rocket), fraud prevention services, and identity verification services. However, this information is used only for specified purposes and is not used for any additional purpose.

4 Purpose of Using Information

5999 app uses collected information for the following specific purposes only. Information is not used for any purpose beyond these:

• Account Management: To handle registration, verify login, and ensure account security.
• Payment Processing: To complete deposit and withdrawal transactions and maintain records of financial activity.
• Identity Verification: For age verification (21+) and to prevent fraudulent activity.
• Customer Support: To provide assistance via live chat and email and to resolve complaints.
• Platform Improvement: To analyse usage patterns and improve the quality of services.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send important updates, transaction confirmations, and security alerts.

5 Disclosure of Information and Third Parties

5999 app may share your information with third parties in limited and specific circumstances. These circumstances are detailed below:

5.1 Service Provider Partners

Operating our services requires the assistance of certain trusted third parties, such as payment processing companies, IT infrastructure providers, and game software studios (PG Soft, Pragmatic Play, JILI, Evolution, etc.). These partners receive only the minimum information necessary to carry out their designated functions and are bound by strict confidentiality agreements.

5.2 Legal Obligations

5999 app is required to provide information to the relevant authorities when required to do so under applicable laws of Bangladesh or by court order. In such cases, we make every effort to notify the user in advance, where legally permitted.

5.3 Fraud and Security Protection

Relevant information may be shared with specialised security service providers when necessary to prevent fraudulent activity, address cybersecurity threats, or protect the platform.

6 Data Retention and Duration

5999 app retains your information for as long as it is necessary for the provision of services or to meet legal obligations. Retention periods may differ depending on the type of information:

• Account Information: While the account is active and for up to five years after closure.
• Financial Transaction Records: For the period required by applicable legal requirements.
• Customer Support Communications: For up to two years after a complaint is resolved.
• Technical Log Data: Generally from 90 days up to one year.

After the specified period, information is securely deleted or anonymised in a way that makes it no longer possible to identify you.

7 Security Measures

5999 app follows the highest industry-standard technical and administrative measures to protect your information. The key features of our security framework are listed below:

• SSL Encryption: All data transfers between the user's browser and our servers are encrypted using SSL technology.
• Two-Step Verification (OTP): OTP is used for login and important transactions to provide an additional layer of security.
• Data Encryption: Strong encryption algorithms are applied when storing sensitive information.
• Access Controls: Only authorised staff can access user information.
• Regular Security Reviews: System audits are conducted regularly to identify potential vulnerabilities.
• Incident Response Plan: A process exists for rapid response and user notification in the event of a security breach.

However, no method on the internet is completely secure. While we make every effort to ensure security, we also advise you to take precautions — such as using a strong password and not sharing your login details with anyone.

8 User Rights

As a user of 5999 app, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted (beyond any legal obligations).
• Right to Restrict Processing: You may request that the use of your information for specific purposes be stopped.
• Right to Data Portability: Where applicable, you may request your information in a structured format.

To exercise these rights, please contact our customer support team via live chat or email. We generally respond to your request within 30 working days. For more on responsible gaming and managing your own information, we recommend reading our Responsible Gaming page.

9 Cookie Policy

A cookie is a small text file stored on your device when you visit our site. 5999 app uses the following types of cookies:

9.1 Essential Cookies

These are necessary for the basic operation of the platform. They are used to maintain login sessions, temporarily store form data, and manage security tokens. Disabling these cookies will prevent the site from functioning properly.

9.2 Analytical Cookies

We use analytical cookies to understand how users are using the site. This information is completely anonymous and is not used for personal identification — it is used only to improve the quality of the site.

9.3 Cookie Controls

You can disable cookies fully or partially through your browser settings. Please note, however, that disabling essential cookies will disrupt login and other core functions.

10 Privacy of Minors

5999 app strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21+ and an age verification process is followed at the time of registration to ensure this.

If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. If you believe that a minor has provided information on our platform, please notify our customer support immediately. To learn more about us, visit our About Us page.

11 Policy Changes

5999 app reserves the right to change or update this privacy policy from time to time. Before changes take effect, we will endeavour to notify you in the following ways:

• Displaying a notice on the site homepage or the relevant page.
• Email or SMS notification for registered users (for significant changes).
• Updating the "Last Updated" date on this page.

Continuing to use the platform after any changes have been made will be considered as acceptance of the updated policy. We therefore recommend visiting this page regularly.

12 Contact

If you have any questions, concerns or requests regarding this privacy policy, you can contact us. The 5999 app customer support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Contact us directly via live chat from any page on the site — the fastest way to get a response.
• Email: [email protected]

For general questions, check our FAQ section for instant answers — it contains detailed responses to frequently asked questions about accounts, payments and gaming.